{"id":1286,"date":"2015-09-12T09:32:56","date_gmt":"2015-09-12T07:32:56","guid":{"rendered":"http:\/\/www.futurepace.de\/wp\/?page_id=1286"},"modified":"2016-03-11T19:10:02","modified_gmt":"2016-03-11T18:10:02","slug":"call-center-coaching-ausbildung","status":"publish","type":"page","link":"https:\/\/www.futurepace.de\/en\/telefonie\/call-center-coaching-ausbildung\/","title":{"rendered":"Call center coaching training"},"content":{"rendered":"

[vc_row][vc_column width=”2\/3″][vc_column_text]Coaching training especially for telephoning
\nWe train team leaders, multipliers and suitable employees as internal coaches for call optimization and guide their first steps in employee coaching.
\nAn innovative training concept, which we have already implemented successfully in the automotive sector, with banks, debt collection agencies and in assistance.<\/p>\n

Target group:<\/strong>
\nEmployees who will be trained as internal coaches in call optimization.<\/p>\n

Participant requirements:
\n<\/strong><\/strong>Experienced staff with appropriate communicative\/social skills
\nManagers\/team leaders in the field of telemarketing\/telesales\/customer service by phone.<\/p>\n

Contents:
\n<\/strong>The high call frequency, the time pressure, and the high level of flexibility required to constantly prepare for ever-changing conversation partners are conditions that can only be successfully fulfilled in the long term by availing of supporting measures \u2013 like continuous conversation optimization.
\nInternal trainers often lack the capacity to coach every single employee on a regular basis, and external trainers are \u2013 if required on an ongoing basis \u2013 an additional cost factor.
\nThis is where our idea of \u200b\u200btraining INTERNAL coaches for call optimization comes in. These may be particularly experienced agents or team leaders who also qualify for the job due to their communication and interpersonal skills and who learn the essential elements of coaching in the CC sector from us. Again, to ensure success, a supervised “real” application is part of the training.[\/vc_column_text][\/vc_column][vc_column width=”1\/3″][vc_single_image image=”1293″ img_size=”768″][\/vc_column][\/vc_row][vc_row][vc_column width=”2\/3″][vc_column_text]<\/p>\n

Modular Training Concept with a high practical content:<\/strong><\/h2>\n

Module 1: Communication training<\/strong><\/p>\n