{"id":548,"date":"2015-07-05T15:18:04","date_gmt":"2015-07-05T13:18:04","guid":{"rendered":"http:\/\/screenbased.com\/kunden\/futurepace\/?page_id=548"},"modified":"2020-10-02T10:48:52","modified_gmt":"2020-10-02T08:48:52","slug":"coach-in-der-telefonie","status":"publish","type":"page","link":"https:\/\/www.futurepace.de\/en\/coach-in-der-telefonie\/","title":{"rendered":"Coaching in telephoning"},"content":{"rendered":"

[vc_row][vc_column][vc_column_text]<\/p>\n

Our call center coaching training turns team leaders and staff members into internal coaches<\/strong><\/h2>\n

[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column][vc_column_text]There is hardly an occupation that is more demanding than work in a telephone service center: The high rate of incoming calls and the time pressure, the high concentration levels that are constantly required, technically complex knowledge and an empathetic social-professional skill in dealing with very different conversation partners are not skills that are \u201cnice to have\u201d, but basic requirements to maintain key result statistics like defined service level agreements and customer satisfaction results.<\/p>\n

In addition to \u201cright-fit\u201d recruiting and mindful onboarding, continuous staff development is therefore required. Side-by-side coaching, feedback, supervision and mentoring are the drivers that actively involve employees and promote motivation and commitment. Managers, internal coaches and trainers, along with their professional skills and their temporal and procedural framework therefore play a central role.
\nOur training as a coach in telephoning provides the necessary skills in theory and especially in practice.<\/a><\/strong><\/p>\n

[\/vc_column_text][\/vc_column][\/vc_row]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"

Coaching training for sustainable quality assurance in telephone service centers<\/p>\n","protected":false},"author":4,"featured_media":1870,"parent":0,"menu_order":101,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"categories":[],"tags":[],"class_list":["post-548","page","type-page","status-publish","has-post-thumbnail","hentry","entry"],"acf":[],"yoast_head":"\nCoaching in telephoning - Futurepace<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.futurepace.de\/coach-in-der-telefonie\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"[:de]Coach in der Telefonie[:en]Coaching in telephoning[:] - Futurepace\" \/>\n<meta property=\"og:description\" content=\"[:de]Coaching-Ausbildung f\u00fcr nachhaltige Qualit\u00e4tssicherung im Telefonischen Service-Center [:en]Coaching training for sustainable quality assurance in telephone service centers [:]\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.futurepace.de\/coach-in-der-telefonie\/\" \/>\n<meta property=\"og:site_name\" content=\"Futurepace\" \/>\n<meta property=\"article:modified_time\" content=\"2020-10-02T08:48:52+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.futurepace.de\/wp-content\/uploads\/2020\/10\/Kommunikation.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"1200\" \/>\n\t<meta property=\"og:image:height\" content=\"1200\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"2 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/www.futurepace.de\\\/coach-in-der-telefonie\\\/\",\"url\":\"https:\\\/\\\/www.futurepace.de\\\/coach-in-der-telefonie\\\/\",\"name\":\"[:de]Coach in der Telefonie[:en]Coaching in telephoning[:] - 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